Warranty and service
Products available in the assortment of our store have a 24-month warranty. It is important to keep the proof of purchase (e.g. receipt or invoice) until the end of the warranty period. This is the basis for submitting complaints.
Always check for damage in transit before picking up your shipment. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +48 883 400 110.
After paying for the collection amount and confirming receipt of the package, it is possible to open the package in the presence of the courier - in the event of non-compliance, a discrepancy report is prepared, which forms the basis for a subsequent complaint.
If the purchased product turns out to have manufacturing defects or is not as described, please follow the complaint procedure below:
- Send us the product you want to complain to, accompanied by a written statement in which you will describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision taken by the store).
- Within 14 days of receiving the package, we will inform you by e-mail or phone about the result of the complaint procedure.
- If the complaint is approved, within 7 business days of the day the decision is made, we will compensate you for the costs incurred by: repairing the claimed product, sending a new copy of the product or refunding.
- If the complaint is considered as unjustified, we will provide you with a detailed justification for the decision and within 14 working days we will send the advertised product at our expense. In the case of payment by card, the refund will be made to the card.
If in doubt, please contact us at the email address: @ or by phone: 883 400 110. We will give you tips on how to quickly and easily process a complaint.
Return of products
The returned product cannot bear traces of use, it must have the original MARAND label. The label cannot be disassembled. Each element must be complete, factory packed, goods delivered in the original packaging in the same condition. If these conditions are not met, the product will not be accepted.
If you want to return a product:
- Send the purchased product in undamaged condition and in the original packaging along with all the contents you received.
- Note: The product cannot be used, it cannot bear signs of use and disassembly of the label.
- Attach to the shipment a written statement that includes the desire to return the product, as well as the account number to which the refund will be sent.
- Within 3 business days of receiving your shipment, we will check the condition of the delivered product (whether it has any traces of use, whether it has been damaged or damaged, whether it is in the original packaging with all its contents).
- If we do not notice any contraindications, we will send information on your successful return of the product to your email address. A refund will be issued to the attached account number within 7 days. In the case of payment by card, the refund will be made to the card.
If your return of the product is rejected (due to damage to the product or signs of use), we will inform you about the non-acceptance of the return of the product to the e-mail address provided. We will send the product back to the indicated return address within 7 working days, covering the shipping cost.